FAIR USAGE POLICY

Effective Date: 28 May 2026

This Fair Usage Policy governs the proper and lawful use of Zylope services operated by APEXAXIS INDIA PRIVATE LIMITED.

The purpose of this policy is to ensure secure, fair, reliable, and compliant usage of the Zylope platform for all users.

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ACCEPTABLE USE

Users may use Zylope services only for lawful purposes including:

• Mobile & DTH Recharge
• BBPS Bill Payments
• Utility Payments
• Fastag Recharge
• Loan & Financial Services
• RC Verification Services

All activities must comply with applicable RBI, NPCI, and Indian laws.

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PROHIBITED ACTIVITIES

Users shall not:

• Perform fraudulent or suspicious transactions
• Abuse promotional offers or cashback systems
• Use fake identities or unauthorized accounts
• Attempt unauthorized access to systems or APIs
• Perform money laundering or illegal financial activity
• Use automated bots or scripts for abusive usage
• Interfere with platform security or operations

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TRANSACTION MONITORING

Zylope may monitor transactions and account activity for:

• Fraud Detection
• AML Compliance
• Risk Monitoring
• Security Verification
• Regulatory Compliance

Suspicious activity may result in:

• Temporary transaction hold
• Account suspension
• Service restriction
• Reporting to regulatory authorities where legally required

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THIRD-PARTY SERVICES

Certain services are facilitated through:

• Banks
• NPCI
• BBPS Ecosystem
• Telecom Operators
• NBFC/Lending Partners

Current disclosed financial/lending partner:

• Faircent

Third-party partner terms and service limitations may apply.

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COMPANY RIGHTS

APEXAXIS INDIA PRIVATE LIMITED reserves the right to:

• Restrict abusive usage
• Suspend suspicious accounts
• Block risky transactions
• Modify service limits
• Take legal action where required

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REGULATORY COMPLIANCE

Zylope aims to operate in accordance with:

• RBI Guidelines
• NPCI Regulations
• BBPS Standards
• KYC & AML Requirements
• Information Technology Act, 2000

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CONTACT DETAILS

Customer Support:
care@zylope.com

Grievance Officer:
grievance@zylope.com

Website:
www.zylope.com

© APEXAXIS INDIA PRIVATE LIMITED. All Rights Reserved.