REFUND & CANCELLATION POLICY

Effective Date: 28 May 2026

Zylope, operated by APEXAXIS INDIA PRIVATE LIMITED, provides BBPS, recharge, utility payment, and financial-related services.

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1. RECHARGE & BILL PAYMENT

• Successful recharge and bill payment transactions cannot be cancelled once processed.
• Users are responsible for entering correct mobile numbers, biller details, and account information.

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2. FAILED TRANSACTIONS

If payment is deducted but the transaction fails:

• Refunds will be processed automatically as per RBI/NPCI guidelines.
• Refund timelines may vary depending on banks, operators, and payment partners.

Typical refund timelines:

• UPI/Bank Transactions: T+1 to T+5 Working Days
• BBPS Transactions: As per partner settlement timelines

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3. DUPLICATE PAYMENTS

Duplicate successful transactions may be reviewed and refunded after verification.

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4. LOAN & FINANCIAL SERVICES

Processing fees or charges paid to third-party lending partners/NBFCs may be non-refundable subject to partner policies.

Current financial/lending partner:

• Faircent

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5. CANCELLATION

Once a recharge, bill payment, or payment request is successfully submitted and processed, cancellation may not be possible.

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6. THIRD-PARTY DELAYS

Refunds and reversals may be delayed due to:

• Banking partner downtime
• NPCI/BBPS settlement delays
• Telecom operator processing
• Technical or regulatory verification

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7. CONTACT DETAILS

Customer Support:
care@zylope.com

Grievance Officer:
grievance@zylope.com

Website:
www.zylope.com

© APEXAXIS INDIA PRIVATE LIMITED. All Rights Reserved.