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Effective Date: 28 May 2026
APEXAXIS INDIA PRIVATE LIMITED (“Company”), operating under the brand name “Zylope”, is committed to providing transparent, efficient, and customer-friendly grievance redressal mechanisms in accordance with applicable RBI guidelines, NPCI regulations, BBPS operational standards, and Indian laws.
This Grievance Redressal Policy outlines the process for customers to raise complaints related to recharge services, BBPS bill payments, financial services, loan co-branding, RC-related services, and other services offered through the Zylope platform.
Company Name: APEXAXIS INDIA PRIVATE LIMITED
Brand Name: Zylope
CIN: U82990BR2024PTC070216
Registered Office Address:
A 05 2nd Floor, Lav Kush Tower,
Kadamkuan, Bank Road, Patna,
Phulwari, Bihar, India – 800001
Website: www.zylope.com
Customer Support Email: care@zylope.com
Grievance Officer Email: grievance@zylope.com
The objective of this policy is to:
Customers may raise complaints regarding:
Customers may submit complaints through:
Customer Support:
care@zylope.com
Customers are advised to provide:
Complaint Acknowledgement:
Within 48 Hours
Resolution Timeline:
Within 7 Working Days
If unresolved at Level 1, users may escalate the complaint to the Grievance Officer.
Escalated complaints shall generally be reviewed within:
7–15 Working Days
Resolution timelines may vary depending on:
If payment is deducted but service fails:
Typical timelines:
Duplicate successful payments may be reviewed and refunded after verification.
Certain services on Zylope are facilitated through:
The company shall not be held responsible for delays caused due to third-party systems or regulatory verification processes.
Current disclosed lending/financial partner:
Customers should immediately report:
Users must:
Zylope may temporarily restrict suspicious accounts for security and compliance purposes.
If customers remain unsatisfied after exhausting the internal grievance process, they may approach:
as per applicable regulations and jurisdiction.
Complaint records may be maintained for audit, compliance, fraud monitoring, and regulatory purposes in accordance with applicable laws.
APEXAXIS INDIA PRIVATE LIMITED reserves the right to amend or update this policy at any time.
Updated versions shall be published on the official website.
Customer Support:
care@zylope.com
Grievance Officer:
grievance@zylope.com
Website:
www.zylope.com
© APEXAXIS INDIA PRIVATE LIMITED. All Rights Reserved.
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