SECURITY POLICY

Effective Date: 28 May 2026

Zylope, operated by APEXAXIS INDIA PRIVATE LIMITED, is committed to maintaining the security, confidentiality, and integrity of user information and financial transactions.

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SECURITY MEASURES

Zylope implements reasonable industry-standard security practices including:

• SSL Encryption
• Secure API Communication
• Access Control Mechanisms
• Transaction Monitoring
• Fraud Detection Systems
• Secure Server Infrastructure

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USER ACCOUNT SECURITY

Users are responsible for:

• Keeping OTPs confidential
• Protecting login credentials and passwords
• Using secure devices and internet connections
• Reporting suspicious activity immediately

Zylope will never ask users for OTPs, passwords, or confidential banking credentials.

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TRANSACTION SECURITY

All payment and recharge transactions are processed through authorized banking, payment, NPCI, BBPS, or regulated partner systems.

Certain services may depend on third-party infrastructure including:

• Banks
• NPCI
• BBPS Ecosystem
• Telecom Operators
• Lending Partners

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FRAUD PREVENTION

The company may:

• Monitor suspicious activity
• Temporarily restrict risky transactions
• Block fraudulent accounts
• Share required information with regulatory authorities where legally required

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DATA PROTECTION

User information is protected using reasonable technical and organizational safeguards.

However, users acknowledge that no internet-based system can guarantee complete security.

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REGULATORY COMPLIANCE

Zylope aims to operate in accordance with:

• RBI Guidelines
• NPCI Regulations
• BBPS Standards
• KYC & AML Requirements
• Information Technology Act, 2000

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CONTACT DETAILS

Customer Support:
care@zylope.com

Grievance Officer:
grievance@zylope.com

Website:
www.zylope.com

© APEXAXIS INDIA PRIVATE LIMITED. All Rights Reserved.